MxToolbox experienced a critical incident on December 7, 2020 affecting Alert Notification Engine, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Alert Notification Engine
Update timeline
- investigating Dec 07, 2020, 03:39 PM UTC
An issue has impacted the sending of summary and alert emails since about 6 CST this morning. We are investigating and working to resolve the issue as soon as possible.
- resolved Dec 07, 2020, 07:00 PM UTC
The issue impacting the sending of summaries and alerts has been resolved. Normal operation has resumed.