MxToolbox incident

Inbox Placement reporting "Not Received"

Minor Resolved View vendor source →

MxToolbox experienced a minor incident on February 10, 2023 affecting MXDelivery Center, lasting 79d 16h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2023, 11:07 PM UTC
Resolved
May 01, 2023, 03:08 PM UTC
Duration
79d 16h
Detected by Pingoru
Feb 10, 2023, 11:07 PM UTC

Affected components

MXDelivery Center

Update timeline

  1. investigating Feb 10, 2023, 11:07 PM UTC

    We are currently investigating a known issue with the Inbox Placement feature incorrectly reporting "Not Received" for the hosted Google & Office365 test mailboxes. Our Product & Development Teams are aware of this issue and are looking into it.

  2. monitoring Feb 17, 2023, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2023, 03:08 PM UTC

    This incident has been resolved.