MxToolbox incident

Monitoring & Mailflow Triggering False Positives

Major Resolved View vendor source →

MxToolbox experienced a major incident on October 6, 2023 affecting Mailflow and Monitoring, lasting 18h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2023, 10:29 PM UTC
Resolved
Oct 07, 2023, 04:35 PM UTC
Duration
18h 6m
Detected by Pingoru
Oct 06, 2023, 10:29 PM UTC

Affected components

MailflowMonitoring

Update timeline

  1. identified Oct 06, 2023, 10:29 PM UTC

    We experienced a server upgrade that has triggered false positive alerts on MailFlow and potentially some standard monitors. We are currently working on a patch to resolve this issue, and expect it to be resolve within the next few hours. If you are experiencing the false positive alerts you can view your MailFlow pings in your dashboard and see that they are being process, with a server delayed time. This confirms that the pings are being process so your mailflow is not down. We apologize for the inconvenience.

  2. resolved Oct 07, 2023, 04:35 PM UTC

    The Monitoring & MailFlow False Positive issue has been resolved.