MxToolbox incident

Hosted SPF Records and SPF Flattening Issues

Major Resolved View vendor source →

MxToolbox experienced a major incident on January 26, 2024 affecting MXDelivery Center, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2024, 09:53 PM UTC
Resolved
Jan 30, 2024, 08:49 PM UTC
Duration
3d 22h
Detected by Pingoru
Jan 26, 2024, 09:53 PM UTC

Affected components

MXDelivery Center

Update timeline

  1. identified Jan 26, 2024, 09:53 PM UTC

    We have identified and issue that is currently impacting hosted SPF Records & SPF Flattening services. The affects enabling new hosted SPF Records and Flattening. If your record is not modified you should not be impacted. Our team is working on resolving this issue shortly, and we will provide an update here when one becomes available.

  2. monitoring Jan 26, 2024, 11:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 29, 2024, 04:49 PM UTC

    We have implemented a fix and the Hosted SPF & Flattening services are working properly. We are continuing to monitor the services to ensure stability.

  4. resolved Jan 30, 2024, 08:49 PM UTC

    This incident has been resolved.