MxToolbox incident

Blocklist abuse.ro is publishing false positives.

Minor Resolved View vendor source →

MxToolbox experienced a minor incident on June 25, 2024 affecting Monitoring, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 06:36 PM UTC
Resolved
Jun 27, 2024, 03:18 PM UTC
Duration
1d 20h
Detected by Pingoru
Jun 25, 2024, 06:36 PM UTC

Affected components

Monitoring

Update timeline

  1. monitoring Jun 25, 2024, 06:36 PM UTC

    After monitoring the behavior of the abuse.ro blocklist and the false positives they are issuing, we have disabled that list from our toolbox. This should prevent any further alerts from being issue to you regarding this list. We will continue to monitor the lists health and stability before re-enabling it for our customers. Additionally, these false positives should not have an impact on your email delivery. Thank you for your patience and understanding.

  2. monitoring Jun 26, 2024, 02:53 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jun 26, 2024, 02:53 PM UTC

    After monitoring the behavior of the abuse.ro blocklist and the false positives they are issuing, we have disabled that list from our toolbox. This should prevent any further alerts from being issue to you regarding this list. We will continue to monitor the list's health and stability before re-enabling it for our customers. Because of the high volume of false positives from abuse.ro our queues are a bit backed up so you may continue to receive already process notifications. Once the queue is done you should not receive any more. Additionally, these false positives should not have an impact on your email delivery. Thank you for your patience and understanding.

  4. resolved Jul 12, 2024, 03:18 PM UTC

    This incident has been resolved. Abuse.ro was permanently removed from the Blocklist Monitoring service.