MX Merchant experienced a minor incident on May 15, 2025 affecting MX Merchant, lasting 21h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 02:48 PM UTC
We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- monitoring May 15, 2025, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 15, 2025, 10:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 16, 2025, 04:50 AM UTC
We are continuing to monitor for any further issues.
- resolved May 16, 2025, 12:16 PM UTC
The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.