MX Merchant experienced a major incident on June 5, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 11:32 PM UTC
We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.
- investigating Jun 05, 2025, 11:33 PM UTC
We are continuing to investigate this issue.
- identified Jun 05, 2025, 11:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 12:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2025, 01:32 AM UTC
The payment failures we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.