MX Merchant incident

Latency Issue with MXMerchant

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on February 16, 2023 affecting MX Merchant, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2023, 03:33 PM UTC
Resolved
Feb 16, 2023, 06:24 PM UTC
Duration
2h 51m
Detected by Pingoru
Feb 16, 2023, 03:33 PM UTC

Affected components

MX Merchant

Update timeline

  1. investigating Feb 16, 2023, 03:33 PM UTC

    Currently, there is a latency issue loading MXMerchant. Our dev team is looking into the problem now.

  2. investigating Feb 16, 2023, 05:18 PM UTC

    Currently, there is a latency issue loading MXMerchant. Our dev team is looking into the problem now.

  3. resolved Feb 16, 2023, 06:24 PM UTC

    This incident has been resolved.