MX Merchant incident

MXMerchant User Accounts Inactive or Getting Locked

Major Resolved View vendor source →

MX Merchant experienced a major incident on March 3, 2023 affecting MX Merchant and MX Merchant Retail (iOS App) and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2023, 03:28 PM UTC
Resolved
Mar 03, 2023, 08:06 PM UTC
Duration
4h 37m
Detected by Pingoru
Mar 03, 2023, 03:28 PM UTC

Affected components

MX MerchantMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Mar 03, 2023, 03:28 PM UTC

    We have been made aware that user accounts are showing Inactive, and that some accounts are being locked. We are investigating this issue and will provide an update as soon as we are able.

  2. investigating Mar 03, 2023, 04:03 PM UTC

    We are continuing to investigate the cause of this issue, and will provide another update soon.

  3. identified Mar 03, 2023, 05:45 PM UTC

    We have identified the issue and are working on a resolution.

  4. identified Mar 03, 2023, 06:40 PM UTC

    We are currently working on building a fix for this issue and should be ready for a release shortly.

  5. monitoring Mar 03, 2023, 07:42 PM UTC

    A fix is being implemented and we are continuing to monitor this to confirm a resolution

  6. resolved Mar 03, 2023, 08:06 PM UTC

    This incident has been resolved.