MX Merchant incident

MXM Authentication Issue

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on March 13, 2023 affecting MX Merchant and MX Merchant Retail (iOS App) and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 04:06 PM UTC
Resolved
Mar 13, 2023, 04:28 PM UTC
Duration
21m
Detected by Pingoru
Mar 13, 2023, 04:06 PM UTC

Affected components

MX MerchantMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Mar 13, 2023, 04:06 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2023, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2023, 04:28 PM UTC

    This incident is resolved.