MX Merchant incident

MX Merchant payment failures/Outage

Major Resolved View vendor source →

MX Merchant experienced a major incident on March 14, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2023, 10:51 PM UTC
Resolved
Mar 14, 2023, 11:20 PM UTC
Duration
29m
Detected by Pingoru
Mar 14, 2023, 10:51 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Mar 14, 2023, 10:51 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. monitoring Mar 14, 2023, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 14, 2023, 11:20 PM UTC

    This incident has been resolved.