MX Merchant incident

Intermittent Issues

Minor Resolved View vendor source →

MX Merchant experienced a minor incident on April 5, 2023 affecting MX Merchant and Checkout API, lasting 11h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 02:18 PM UTC
Resolved
Apr 06, 2023, 01:55 AM UTC
Duration
11h 37m
Detected by Pingoru
Apr 05, 2023, 02:18 PM UTC

Affected components

MX MerchantCheckout API

Update timeline

  1. investigating Apr 05, 2023, 02:18 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 05, 2023, 07:47 PM UTC

    We have partially addressed some of the issues and are continuing to troubleshoot the others. Thank you for you patience.

  3. investigating Apr 05, 2023, 11:21 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 05, 2023, 11:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 06, 2023, 01:55 AM UTC

    This incident has been resolved.