MX Merchant incident

MX Merchant unavailable

Major Resolved View vendor source →

MX Merchant experienced a major incident on May 11, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 12:07 PM UTC
Resolved
May 11, 2023, 01:07 PM UTC
Duration
59m
Detected by Pingoru
May 11, 2023, 12:07 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating May 11, 2023, 12:07 PM UTC

    We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.

  2. identified May 11, 2023, 12:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2023, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2023, 01:07 PM UTC

    This incident has been resolved.