MX Merchant incident

MX Merchant 2 Factor Authentication Issues

Major Resolved View vendor source →

MX Merchant experienced a major incident on May 22, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 01:46 PM UTC
Resolved
May 22, 2023, 02:06 PM UTC
Duration
19m
Detected by Pingoru
May 22, 2023, 01:46 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating May 22, 2023, 01:46 PM UTC

    We have received several reports of users not receiving their 2 Factor code when signing in MXMerchant, as well as notification emails not being received.

  2. resolved May 22, 2023, 02:06 PM UTC

    This incident has been resolved.