MX Merchant experienced a major incident on May 25, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 13h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2023, 12:15 AM UTC
We are experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.
- identified May 25, 2023, 04:12 AM UTC
We continue to experience SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.
- identified May 25, 2023, 06:25 AM UTC
We are still experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available
- monitoring May 25, 2023, 10:22 AM UTC
A fix has been implemented by our SMS service provider and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience
- resolved May 25, 2023, 02:10 PM UTC
The SMS delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We apologize for any inconvenience and thank you for your patience and continued support.