MX Merchant experienced a minor incident on May 30, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Update timeline
- investigating May 30, 2023, 09:49 AM UTC
We are currently investigating why 2FA SMS are not being delivered from MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- identified May 30, 2023, 09:53 AM UTC
2FA with Email is working fine as expected, there are issues with 2FA with SMS. Team is working on same. We will provide another update as more information becomes available.
- monitoring May 30, 2023, 10:21 AM UTC
A fix has been implemented and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience
- resolved May 30, 2023, 12:43 PM UTC
This incident has been resolved.