MX Merchant experienced a major incident on July 11, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 11, 2023, 05:58 PM UTC
We are closely monitoring the situation to verify that the fix is effective and to provide a stable and reliable system moving forward.
- identified Jul 11, 2023, 06:17 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 11, 2023, 07:11 PM UTC
The initial remediation attempt proved ineffective, and we are presently engaged in ongoing investigations to identify a definitive and lasting resolution. Thank you for your patience.
- resolved Jul 11, 2023, 07:34 PM UTC
Following extensive investigations, we have successfully implemented a series of corrective measures, effectively resolving the issues encountered with MX Merchant. We will continue monitor the system closely, and conduct thorough assessments for any additional long-term enhancements. We apologize for the inconvenience and thank you for your patience and continued support.