MX Merchant incident

MxMerchant is Currently Down. Unable to Sign in.

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on September 28, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 09:41 PM UTC
Resolved
Sep 28, 2023, 11:08 PM UTC
Duration
1h 27m
Detected by Pingoru
Sep 28, 2023, 09:41 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Sep 28, 2023, 09:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 28, 2023, 10:04 PM UTC

    MxMerchant is now operational and we will continue to monitor the site performance.

  3. resolved Sep 28, 2023, 11:08 PM UTC

    The availability issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.