MX Merchant incident

MxMerchant is Currently Down. Unable to Sign in

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on October 5, 2023 affecting MX Merchant and Checkout API, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 11:29 AM UTC
Resolved
Oct 05, 2023, 03:10 PM UTC
Duration
3h 41m
Detected by Pingoru
Oct 05, 2023, 11:29 AM UTC

Affected components

MX MerchantCheckout API

Update timeline

  1. investigating Oct 05, 2023, 11:29 AM UTC

    We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.

  2. investigating Oct 05, 2023, 11:52 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 05, 2023, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2023, 03:10 PM UTC

    This incident has been resolved.