MX Merchant experienced a minor incident on October 10, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Update timeline
- investigating Oct 10, 2023, 01:02 PM UTC
We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- monitoring Oct 10, 2023, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 10, 2023, 05:04 PM UTC
We are continuing to monitor the system and address any additional reports of latency and delays as they arise. Thank you for your patience.
- resolved Oct 10, 2023, 06:00 PM UTC
The delays we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support.