MX Merchant experienced a minor incident on October 12, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Update timeline
- investigating Oct 12, 2023, 01:02 PM UTC
We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- monitoring Oct 12, 2023, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2023, 02:45 PM UTC
The reporting delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We are committed to diligently pursuing the implementation of comprehensive, long-term solutions. Thank you.