MX Merchant experienced a major incident on October 19, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 11h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2023, 04:32 PM UTC
We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.
- investigating Oct 19, 2023, 04:36 PM UTC
We are continuing to investigate this issue.
- investigating Oct 19, 2023, 06:00 PM UTC
We are still continuing to investigate this issue. Thank you for your patience
- investigating Oct 19, 2023, 07:06 PM UTC
We are in the process of conducting ongoing investigations and attempting to implement potential fixes. Thank you for continued patience.
- identified Oct 19, 2023, 08:50 PM UTC
Our dedicated technology team is still actively engaged in ongoing efforts to implement a solution.
- monitoring Oct 19, 2023, 11:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2023, 05:36 AM UTC
This incident has been resolved.