MX Merchant experienced a major incident on October 20, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)
Update timeline
- investigating Oct 20, 2023, 12:32 PM UTC
We are aware of new reports that some features on MX Merchant (https://mxmerchant.com/) are unavailable and/or delayed. We are actively researching and will provide more information shortly.
- investigating Oct 20, 2023, 02:26 PM UTC
We have implemented a fix and are monitoring to ensure that all operations are functional.
- resolved Oct 20, 2023, 07:00 PM UTC
This incident has been resolved.