MX Merchant experienced a minor incident on November 2, 2023 affecting MX Merchant, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2023, 01:38 PM UTC
We are investigating a minor issue that is affecting a select few merchants.
- investigating Nov 02, 2023, 02:34 PM UTC
We are continuing to investigate a minor issue that is affecting a select few merchants.
- monitoring Nov 02, 2023, 03:36 PM UTC
We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.
- monitoring Nov 02, 2023, 04:50 PM UTC
We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.
- resolved Nov 02, 2023, 05:38 PM UTC
The issue has been fixed. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.