MX Merchant experienced a minor incident on November 6, 2023 affecting MX Merchant and Checkout API and 1 more component, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2023, 05:54 PM UTC
We are investigating reports of latency with receiving SMS Notifications from or otherwise related to MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- monitoring Nov 06, 2023, 10:05 PM UTC
We have implemented a fix for the latency with receiving SMS Notifications from or otherwise related to MX Merchant (https://mxmerchant.com/). We will continue to monitor and ensure all operations are functional.
- resolved Nov 06, 2023, 11:55 PM UTC
This issue has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.