MX Merchant incident

MX Merchant Not Sending Out 2 Factor Authentication SMS

Notice Resolved View vendor source →

MX Merchant experienced a notice incident on February 28, 2024 affecting MX Merchant and Checkout API and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 10:07 PM UTC
Resolved
Feb 28, 2024, 11:33 PM UTC
Duration
1h 26m
Detected by Pingoru
Feb 28, 2024, 10:07 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Feb 28, 2024, 10:07 PM UTC

    We are currently investigating reports on MX Merchant Not Sending Out 2 Factor Authentication via SMS. Users report receiving 2 Factor verification emails.

  2. identified Feb 28, 2024, 10:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 28, 2024, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 28, 2024, 11:33 PM UTC

    This issue has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.