MX Merchant experienced a major incident on June 10, 2024 affecting MX Merchant and Checkout API and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2024, 07:07 PM UTC
We are investigating reports of intermittent latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
- investigating Jun 10, 2024, 07:42 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 08:23 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 08:25 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 08:55 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 10:13 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2024, 10:43 PM UTC
We are continuing to investigate this issue.
- resolved Jun 10, 2024, 10:57 PM UTC
The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.