MX Merchant incident

MX Merchant is experiencing intermittent outage

Critical Resolved View vendor source →

MX Merchant experienced a critical incident on December 15, 2024 affecting MX Merchant and Checkout API and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2024, 04:45 PM UTC
Resolved
Dec 15, 2024, 05:31 PM UTC
Duration
46m
Detected by Pingoru
Dec 15, 2024, 04:45 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Dec 15, 2024, 04:45 PM UTC

    We are investigating that MX Merchant (https://mxmerchant.com/) is experiencing an intermittent outage . The team is actively investigating and will implement a fix as soon as possible.

  2. resolved Dec 15, 2024, 05:31 PM UTC

    The availability issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.