MX Merchant incident

MX Merchant payment failures

Major Resolved View vendor source →

MX Merchant experienced a major incident on January 13, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 06:55 PM UTC
Resolved
Jan 13, 2025, 11:14 PM UTC
Duration
4h 18m
Detected by Pingoru
Jan 13, 2025, 06:55 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Jan 13, 2025, 06:55 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. investigating Jan 13, 2025, 07:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 13, 2025, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 13, 2025, 08:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 13, 2025, 11:14 PM UTC

    This incident has been resolved.