MX Merchant experienced a major incident on January 24, 2025 affecting MX Merchant, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 04:37 PM UTC
We are currently investigating the issue
- investigating Jan 24, 2025, 04:49 PM UTC
We are currently experiencing an issue with our phone system. We are working with our phone provider to resolve this situation. We apologize for the incovience
- investigating Jan 24, 2025, 07:42 PM UTC
We are continuing investigating the issue
- identified Jan 24, 2025, 07:44 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support. Identified - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Jan 24, 2025, 08:17 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Jan 24, 2025, 08:53 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- identified Jan 24, 2025, 09:32 PM UTC
Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.
- resolved Jan 24, 2025, 09:50 PM UTC
Teams are getting calls now successful. Issue resolved