MX Merchant incident

MX Merchant latency

Minor Resolved View vendor source →

MX Merchant experienced a minor incident on February 4, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 07:52 PM UTC
Resolved
Feb 05, 2025, 01:01 AM UTC
Duration
5h 9m
Detected by Pingoru
Feb 04, 2025, 07:52 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Feb 04, 2025, 07:52 PM UTC

    We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

  2. investigating Feb 04, 2025, 11:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 05, 2025, 01:01 AM UTC

    This incident has been resolved.