MX Merchant incident

MX Merchant Payment Failures

Notice Resolved View vendor source →

MX Merchant experienced a notice incident on February 27, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 03:05 PM UTC
Resolved
Feb 27, 2025, 09:18 PM UTC
Duration
6h 13m
Detected by Pingoru
Feb 27, 2025, 03:05 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Feb 27, 2025, 03:05 PM UTC

    We are investigating reports of payment failures. We are actively researching and will provide more information shortly.

  2. identified Feb 27, 2025, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Feb 27, 2025, 04:41 PM UTC

    We are continuing to review newer reports of payment issues

  5. monitoring Feb 27, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 27, 2025, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 27, 2025, 09:18 PM UTC

    This incident has been resolved.