MX Merchant experienced a major incident on March 10, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:39 PM UTC
We are investigating reports of degraded performance. We are actively researching and will provide more information shortly.
- investigating Mar 10, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 10, 2025, 08:45 PM UTC
The issue has been identified and a fix is being solutioned.
- resolved Mar 10, 2025, 10:01 PM UTC
The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.