MX Merchant incident

MXMerchant Site Down

Major Resolved View vendor source →

MX Merchant experienced a major incident on March 27, 2025 affecting MX Merchant and Checkout API and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 12:24 PM UTC
Resolved
Mar 27, 2025, 02:52 PM UTC
Duration
2h 28m
Detected by Pingoru
Mar 27, 2025, 12:24 PM UTC

Affected components

MX MerchantCheckout APIMX Merchant Retail (iOS App)MX Merchant Express (iOS App)

Update timeline

  1. investigating Mar 27, 2025, 12:24 PM UTC

    Degraded performance. Issue is being investigated

  2. investigating Mar 27, 2025, 12:56 PM UTC

    We are investigating newer reports of payment failures. We are actively researching and will provide more information shortly.

  3. investigating Mar 27, 2025, 01:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 27, 2025, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 27, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 27, 2025, 02:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 27, 2025, 02:52 PM UTC

    This incident has been resolved.