Mux Outage History
Mux is up right nowPingoru has recorded 53 incidents for Mux: 41 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 22 of 720 (3%) |
| May 2026 | 6 | 7 of 744 (1%) |
| June 2026 | 4 | 13 of 720 (2%) |
| July 2026 | 6 | 60 of 744 (8%) |
| August 2026 | 1 | 26 of 744 (3%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 4 | 6 of 587 (1%) |
Incidents, newest first
Minor August 19, 2025 Some assets generated from live streams stalling at the end 3h 49m Mux Video - Live
Started Aug 19, 2025, 04:14 PM UTC· resolved Aug 19, 2025, 08:03 PM UTC
- investigating Aug 19, 2025, 04:14 PM UTC
We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed
- monitoring Aug 19, 2025, 05:01 PM UTC
For the issue of live streams stalling for playbacks, and the delay of creating static renditions for those assets, we have identified the root cause. Affected assets were created from live streams from 8/18 9:03 PM (UTC) to 8/19 8:29 AM (UTC). The issue has been mitigated as of 8/19 8:34 AM (UTC). We are continuing to monitor the situation and will be reaching out to impacted customers directly.
- resolved Aug 19, 2025, 08:03 PM UTC
This incident has been resolved.
Major August 2, 2025 Errors in Mux Data Collection 4h 3m Mux Data - Data Collection
Started Aug 02, 2025, 02:13 AM UTC· resolved Aug 02, 2025, 06:16 AM UTC
- investigating Aug 02, 2025, 02:13 AM UTC
We are currently investigating an issue where customers may see missing data from 2025-08-02 01:48:50 UTC to 2025-08-02 02:07:5 UTC.
- identified Aug 02, 2025, 02:41 AM UTC
We've identified the cause of the data collection errors that occurred between August 2, 2025 at 01:48:50 UTC and 02:07:50 UTC. A networking connectivity issue in the Mux Data cluster affected our data processing systems, which may result in missing or incomplete views and monitoring data during the affected period.
- monitoring Aug 02, 2025, 03:09 AM UTC
Our team is working with our infrastructure provider to understand the underlying cause of the connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time.
- resolved Aug 02, 2025, 06:16 AM UTC
Our team is continuing to work with our infrastructure provider to understand the underlying cause of the transient connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time. At this point, all services are operational and operating as expected
Major August 1, 2025 Mux Data no longer reporting finalized views 1h 7m Mux Dashboard, Mux Data - Data Collection
Started Aug 01, 2025, 10:06 PM UTC· resolved Aug 01, 2025, 11:14 PM UTC
- investigating Aug 01, 2025, 10:06 PM UTC
We are currently investigating an issue where views not showing up in the API or dashboard beginning 21:42:30 UTC
- identified Aug 01, 2025, 10:13 PM UTC
This issue has been identified as latency in our processing pipeline. There is no data loss and a fix is being implemented.
- monitoring Aug 01, 2025, 10:37 PM UTC
A fix has been implemented. Views were delayed from 2025-08-01 21:42:00 to 2025-08-01 22:06:00, and are now available in the system. Some monitoring metrics were inflated/misreported during this time.
- resolved Aug 01, 2025, 11:14 PM UTC
This incident has been resolved.