Munzee experienced a major incident on May 6, 2026, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 06, 2026, 05:14 PM UTC
Currently investigating.
- resolved May 06, 2026, 06:43 PM UTC
We identified the root cause (a rogue server), and were able to successfully bring response time back to a normal range. Servers have been stable for some time now. We will continue to monitor. We are sorry that it disrupted gameplay, and hope you are able to Munzee on for the rest of the day.
- investigating May 06, 2026, 07:01 PM UTC
Servers slowing back down, investigating
- investigating May 06, 2026, 07:46 PM UTC
Quick update. We have idenitified, and been working on fixing a memory caching server issue. Will post updates as we have more info.
- investigating May 06, 2026, 08:16 PM UTC
The bad memcache server has been replaced and game services are coming back online. We are continuing to monitor.
- resolved May 06, 2026, 09:04 PM UTC
New servers are responding, and game operations have returned to normal. We apologize for the delays today - the issues presented some unique challenges to troubleshoot. Munzee on!