Munzee Blog recovered
Timeline · 1 update
- investigating Jun 16, 2026, 05:33 AM UTC
Munzee Blog went down
Munzee Outage History
Munzee is up right nowMunzee had 14 outages in the last 2 years totaling 2844h 30m of downtime — averaging 0.6 incidents per month.
There were 14 Munzee outages since July 9, 2025 totaling 2844h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Firebase Authentication Down
Timeline · 2 updates
- investigating Jun 12, 2025, 06:09 PM UTC
Firebase is currently having issues with their authentication system, which is causing issues with both the Munzee App and Website. We will let everyone know as soon as it is back up and running.
- resolved Jun 12, 2025, 07:56 PM UTC
Everything should be back up and running! If anyone is still experiencing any issues, please reach out to [email protected]
Munzee Store recovered
Timeline · 1 update
- investigating Jun 03, 2026, 01:31 PM UTC
Munzee Store went down
Apple Maps - Currently Investigating Missing Street Names and Labels
Timeline · 2 updates
- investigating Apr 10, 2026, 09:21 AM UTC
The team is currently looking into missing street names and places labels on Apple Maps.
- resolved Apr 10, 2026, 04:13 PM UTC
The team has resolved the issues with the map! Please restart the app to pull down the latest over-the-air update. It looks like Apple had released some updates related to their maps, which caused some issues here. We appreciate your patience as the team worked to resolve them. If you're still noticing any issues with the map, please send a support request to [email protected]
Currently Investigating Issues
Timeline · 3 updates
- investigating Feb 28, 2026, 04:57 PM UTC
We're currently investigating issues with scatters not leaving the map. Other areas of the game may also be impacted and orders may be delayed from the store. We will post another update as soon as the issues have been resolved.
- investigating Mar 01, 2026, 01:49 AM UTC
We have identified and resolved the main issues related to archiving and delayed processing of orders, etc. Some scatters may still be slow to archive as the queue is still catching up with all of the Leap Day scatters from earlier today. The team will continue to monitor the system for now to ensure things continue to run smoothly.
- resolved May 19, 2026, 05:05 AM UTC
The system has returned to fully operational and scatters should be archiving when expired. Munzee On!
Currently Investigating Treehouses & Skylands
Timeline · 3 updates
- investigating Feb 18, 2025, 09:17 PM UTC
We appreciate your patience as we've continued working on improvements to bouncer behavior with Treehouses and Skylands. Our team has been actively making tweaks and fixes, and we’ve seen some positive improvements since those updates were pushed. We’ll continue to monitor and adjust as needed to find the best balance. Thank you for your support and for being part of the Munzee community!
- investigating Feb 13, 2026, 11:23 PM UTC
We want to take a moment to acknowledge the recent changes in bouncer behavior with Treehouses and Skylands. Our team has been actively investigating the situation and working on updates to improve it. We truly appreciate your patience and understanding as we continue to dedicate our time and focus to this issue. We’ll share more updates as we have them. Thank you for being part of the Munzee community. 💚
- resolved Feb 18, 2026, 09:17 PM UTC
We appreciate your patience as we've continued working on improvements to bouncer behavior with Treehouses and Skylands. Our team has been actively making tweaks and fixes, and we’ve seen some positive improvements since those updates were pushed. We’ll continue to monitor and adjust as needed to find the best balance. Thank you for your support and for being part of the Munzee community!
Event section of Redeem store offline
Timeline · 2 updates
- investigating Feb 10, 2026, 06:40 PM UTC
The "cake credits" section of the redeem store has been taken offline until Monday. The actions of some players have caused us to take this action, the store itself is not having any issues.
- resolved Feb 13, 2026, 08:55 PM UTC
The event section of the Redeem store is back online now. Thank you for the patience.
Currently Investigating Capture Performance Issues
Timeline · 3 updates
- resolved Jan 17, 2025, 06:12 PM UTC
We believe the major issues with blasting and slow captures from yesterday have been resolved. The system is stable, and we’ll continue monitoring today to ensure everything remains smooth. We’ll revisit potential speed improvements next week but plan to keep things as they are for now to maintain stability. If you notice any major issues, please don’t hesitate to contact us at [email protected]
- investigating Jan 16, 2026, 05:38 PM UTC
We’re aware of ongoing issues with slow captures and understand how frustrating this is. Please know our team is actively investigating the cause and working hard to resolve the problem as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. Updates will be posted to our status page as we have more information to share. Thank you for your understanding.
- resolved Jan 17, 2026, 06:12 PM UTC
We believe the major issues with blasting and slow captures from yesterday have been resolved. The system is stable, and we’ll continue monitoring today to ensure everything remains smooth. We’ll revisit potential speed improvements next week but plan to keep things as they are for now to maintain stability. If you notice any major issues, please don’t hesitate to contact us at [email protected]
Mailbox Double Point Weekend Issues
Timeline · 2 updates
- investigating Dec 29, 2025, 03:02 PM UTC
We're currently investigating why double points are not always awarded for bouncers. Will keep everyone updated as soon as there is a fix in place.
- resolved Dec 29, 2025, 04:21 PM UTC
We have identified and resolved the issue. Double points should be working as expected across all bouncers now. If you're still noticing any issues, please reach out to [email protected] with details so that we can investigate further. NOTE - It will take some time to retroactively fix the missing double points on bouncers from earlier captures, but those will also be resolved and rewarded. Thank you for your patience.
Unable to Load Munzees on the Map
Timeline · 2 updates
- investigating Dec 18, 2025, 09:38 PM UTC
We're currently investigating an issue with Munzees not loading on the map.
- resolved Dec 18, 2025, 09:50 PM UTC
This issue has been resolved. The team will continue to monitor. Thanks for your patience as we worked to resolve this quickly!
Push Server Updates - November 9, 2023 at 17:00 MHQ
Timeline · 2 updates
- in progress Nov 09, 2025, 11:00 PM UTC
We are planning to make some updates to Munzee's push server today Wednesday, November 9th at 17:00 MHQ (CST) https://everytimezone.com/s/cac40989 - Some areas of the game will be down temporarily during this time, such as blasting and purchasing from the store. Badges and notifications/emails may also be delayed. We're hoping this update will be fairly quick, so any interruptions should be minimal. However we will be monitoring the upgrade, and will post updates to status.munzee.com as needed.
- completed Nov 09, 2025, 11:37 PM UTC
The update completed without incident. We are currently monitoring and so far, all metrics indicate that things are operating as they should be. If an issue occurs, we will post a new update to status.munzee.com. Munzee On!
Magnets Disabled While Investigating Issues
Timeline · 2 updates
- investigating Oct 11, 2025, 05:55 PM UTC
We're currently investigating some issues and have temporarily disabled the use of magnets. We will keep everyone updated on when things have been resolved.
- resolved Oct 11, 2025, 09:34 PM UTC
Magnets have now been re-enabled again! Thank you for your patience. We are continuing to investigate a few remaining issues and will still be monitoring behavior moving forward.
Slowness and Outages
Timeline · 2 updates
- investigating Oct 08, 2025, 01:58 PM UTC
No further details at this time.
- resolved Oct 08, 2025, 11:46 PM UTC
Game operations have returned to normal. The team will continue to investigate and work to improve the performance, and identify and implement code changes to address the recent system issues.
Android Functionality
Timeline · 2 updates
- investigating Jul 09, 2025, 08:14 AM UTC
We've had to temporarily disable some functionality within the Munzee Android app to comply with the latest Google Play policies. We're working hard to bring back as much of the functionality as we can.
- resolved Jul 10, 2025, 07:00 AM UTC
Functionality within the app has been brought back.