Munisense incident

Partial sensor data ingress outage

Major Resolved View vendor source →

Munisense experienced a major incident on October 5, 2025 affecting Sensor Data Stream and Customer Portal and 1 more component, lasting 18h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2025, 01:10 PM UTC
Resolved
Oct 06, 2025, 07:18 AM UTC
Duration
18h 8m
Detected by Pingoru
Oct 05, 2025, 01:10 PM UTC

Affected components

Sensor Data StreamCustomer PortalPortal Webservice API

Update timeline

  1. identified Oct 05, 2025, 01:10 PM UTC

    We have seen one of our database servers is malfunctioning. We are currently investigating the issue and taking action to restore data ingress.

  2. monitoring Oct 05, 2025, 01:45 PM UTC

    We switched one of our database serves to the backup location, and it has taken over the job of the faulty server. Sensor data is being ingested again and should be up to data in about 15m.

  3. resolved Oct 06, 2025, 07:18 AM UTC

    This night the systems have been running stable. We expect no data-loss. We will now close this incident.