Multidata experienced a minor incident on April 9, 2025 affecting Document Storage Service, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 10:16 AM UTC
We’re currently experiencing performance issues with the Document Storage. Some customers report that documents are not loading consistently. We’re working with our data center to resolve the issue.
- investigating Apr 09, 2025, 01:32 PM UTC
Our data center is still investigating the performance issue. Document previews in ELO may require a second attempt to load, and saving documents may occasionally fail on the first try. If you encounter an error, please retry. We’ll share updates as soon as we have more information.
- identified Apr 10, 2025, 08:29 AM UTC
We've identified the root cause: increased CPU load on the document storage. Our data center is working on a fix with high priority. Document previews and document saving in ELO may still fail on the first attempt. If that happens, please try again. We will keep you updated.
- resolved Apr 15, 2025, 06:17 AM UTC
The issue has been resolved by our data center provider. The performance problems were fixed by updating the underlying storage software. We apologize for any inconvenience this may have caused.