Multidata experienced a major incident on June 27, 2025 affecting Customer Instances and Customer Instances, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 01:07 PM UTC
We are experiencing access issues to parts of our SaaS cloud. The SSL certificate provided by our vendor appears to be causing problems. We are actively working on a solution. Some connections to the cloud may fail intermittently.
- monitoring Jun 27, 2025, 01:21 PM UTC
Problem identified: The old SSL certificate was accidentally expired. We have generated and applied a new one. Depending on your cache situation, there may still be occasional outages, but these should be resolved soon as the new certificate propagates across all certificate authorities on the internet.
- resolved Jun 27, 2025, 03:18 PM UTC
This incident has been resolved.