MSP360 incident

M365/Google Backup Service is offline.

Minor Resolved View vendor source →

MSP360 experienced a minor incident on September 23, 2025 affecting Microsoft 365 Backup, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 08:10 AM UTC
Resolved
Sep 23, 2025, 10:21 AM UTC
Duration
2h 11m
Detected by Pingoru
Sep 23, 2025, 08:10 AM UTC

Affected components

Microsoft 365 Backup

Update timeline

  1. investigating Sep 23, 2025, 08:10 AM UTC

    Some customers are reporting issues with M365/Google Backup admin page login and backups. We are currently investigating these issues.

  2. identified Sep 23, 2025, 08:19 AM UTC

    We identified the underlying issue and working on fixing it

  3. resolved Sep 23, 2025, 10:21 AM UTC

    All Managed backup services are operational