Moxie experienced a critical incident on May 23, 2022 affecting Moxie Web App and Moxie Mobile App and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Moxie Web AppMoxie Mobile AppClient Portal
Update timeline
- investigating May 23, 2022, 01:11 PM UTC
We are currently investigating an issue with our Amazon Web Service infrastructure.
- identified May 23, 2022, 01:16 PM UTC
We are currently experiencing a service interruption causing our API servers to not respond - we have identified the issue and are working with our underlying service provider to resolve the issue. Estimated Time To Repair is less than 10 minutes.
- resolved May 23, 2022, 01:25 PM UTC
The incident involving the API servers has been resolved.