Moxie experienced a minor incident on January 7, 2024 affecting Communicator Voice and Messaging (North America), lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Communicator Voice and Messaging (North America)
Update timeline
- identified Jan 07, 2024, 03:41 AM UTC
We are aware of an issue that is preventing new Communicator phone numbers from being provisioned in the US and Canada. Our upstream provider (Twilio) is aware of the issue and we are currently awaiting an update from their Tier3 support team.
- resolved Jan 08, 2024, 07:14 PM UTC
Twilio has resolved the issue with number provisioning on our account.