Moxie experienced a major incident on July 27, 2024 affecting Client Portal, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Client Portal
Update timeline
- identified Jul 27, 2024, 11:16 AM UTC
Overnight there was an issue with the network routing for the custom domain based services on the client portal. The incident has been identified and a fix is in place. Some domains may continue to experience an interruption for a short while as the network settings propagate and services are re-routed.
- monitoring Jul 27, 2024, 11:29 AM UTC
All services are back online and we are continuing to monitor to ensure all connections for custom domains are stable and working properly.
- resolved Jul 27, 2024, 11:54 AM UTC
The incident with custom domain routing has been resolved