movingimage experienced a major incident on August 6, 2024 affecting VideoManager Pro, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2024, 10:16 AM UTC
Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. No data was lost, and videos are yet playable, but not being displayed on the asset manager. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Aug 06, 2024, 11:20 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Aug 06, 2024, 11:22 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team