MOREnet experienced a notice incident on August 14, 2025 affecting Carrier Network, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2025, 12:07 PM UTC
Lumen crews were conducting scheduled fiber repair maintenance last night in the Joplin MO area. That maintenance was completed, however, it was later determined that a separate fiber had accidentally been cut during that work. Construction crews are onsite awaiting utility locates to be completed before repairs can begin. There is no ETR at this time. Circuits Affected: Dadeville R-II Hurley R-I Manes R-V Willow Springs Public Library
- identified Aug 14, 2025, 01:46 PM UTC
Emergency locates have been completed. Excavation crew ETA to damage is 9:00AM. Still no ETR.
- identified Aug 14, 2025, 03:29 PM UTC
Excavation crew was delayed to retrieve a mini excavator from Springfield, new ETA is 11:00AM.
- identified Aug 14, 2025, 04:35 PM UTC
The excavation crew is now onsite with the mini excavator. Once the damaged area is fully excavated, the plan is to pull in approximately 800 feet of new fiber to complete the repair. A splicer, who has been onsite since the beginning of the incident, remains on standby awaiting access to the cable. No ETR.
- identified Aug 14, 2025, 05:24 PM UTC
Lumen has posted an estimated time of repair/restore as 2:00PM.
- identified Aug 14, 2025, 06:51 PM UTC
Restoration efforts continue. A second splicer has been dispatched to assist with repairs.
- monitoring Aug 14, 2025, 08:11 PM UTC
Services restored at approximately 2:50PM. Splicers have completed their work and are hands off. We will monitor for any further issues.
- resolved Aug 15, 2025, 12:42 PM UTC
This incident has been resolved.