Moody's experienced a minor incident on May 15, 2025 affecting 🇪🇺 EU - eu.maxsight.com, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 10:03 AM UTC
We are currently investigating an issue where the latest reporting data is unavailable for the EU Maxsight region. We will provide updates when we have made further progress towards resolving this issue.
- investigating May 15, 2025, 10:04 AM UTC
We are continuing to investigate this issue.
- resolved May 16, 2025, 05:55 PM UTC
This incident has been resolved.
- postmortem Jun 16, 2025, 09:52 AM UTC
**Root Cause Analysis - Reporting Data Delay EU** **Impact** Some customers experienced a delay with their reporting services due to a configuration change. **Root Cause** The delay occurred after we migrated to a new deployment mechanism and some configuration was not correctly set up. **Resolution** We have resolved these issues by adding the missing configuration to the new system, which has restored normal operations. We also reviewed and corrected the setup process to ensure everything is in place for future deployments. **Prevention Measures** * Added the missing settings to the new system. * Established guidelines to ensure proper setup in the future. * Conducted a thorough review of processes after the migration to prevent similar issues.