Moody's experienced a minor incident on June 2, 2025 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 13d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 11:32 AM UTC
We are currently investigating an issue with the data sync between Orbis and Maxsight. This means that Orbis data checks may not show the latest available data due to the sync delay. Our engineers are working to resolve this as quickly as possible.
- investigating Jun 02, 2025, 04:59 PM UTC
We are continuing to investigate the issue.
- monitoring Jun 03, 2025, 11:36 AM UTC
A fix has been implemented and we are monitoring the sync progress.
- resolved Jun 16, 2025, 08:50 AM UTC
This incident has been resolved.
- postmortem Jun 23, 2025, 03:38 PM UTC
### Root Cause Analysis - Orbis Data Sync Failure \(2nd June 2025\) **Impact** On 2nd June, Maxsight’s Orbis data replica was not updated as expected, causing delays in providing the latest information to customers. **Root Cause** The issue occurred when the data provider updated their server keys without notifying Maxsight, which prevented the data sync from starting. Subsequent attempts to sync were also delayed due to connection issues. **Resolution** We resolved the issue by updating the server credentials and addressing the connection issues to ensure the data sync completed successfully on 15th June. **Prevention Measures Scheduled** * Implement proactive notification of any changes by our data providers that could impact data updates. * Improve monitoring to identify syncing issues earlier. * Enhance the reliability of the data sync process.