Slow Performance and Automation

Update timeline

1. investigating Feb 25, 2026, 10:19 AM UTC

   We are currently experiencing slow performance issues on the platform which is also causing profiles to be stuck in "automating" for long periods of time. Our engineers are investigating to resolve this issue as quickly as possible.

2. identified Feb 25, 2026, 11:00 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 25, 2026, 11:51 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 25, 2026, 12:16 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Feb 25, 2026, 12:47 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Feb 25, 2026, 02:15 PM UTC

   This incident has been resolved.

7. postmortem Mar 06, 2026, 09:30 AM UTC

   **Summary** We experienced a temporary service slowdown that impacted automation processing for some customers. The issue was caused by a sudden increase in workload that exceeded the system’s current handling capacity, resulting in intermittent delays. **Impact** During the incident, some automation requests took longer than expected to complete. No data loss occurred, and normal functionality was restored once the issue was resolved. **Resolution** Our engineering team investigated the issue and confirmed that the slowdown was related to higher‑than‑usual processing demand. We took immediate action to increase system capacity, which reduced processing delays and restored performance to normal levels. **Prevention Measures** To reduce the likelihood of similar incidents in the future, we are taking the following steps: * Reviewing capacity thresholds for Associate Automation to better handle workload spikes * Improving monitoring and alerting on queue size and processing capacity * Evaluating autoscaling and deployment configurations to ensure scaling changes persist across deployments We appreciate your patience and remain committed to providing a reliable and scalable service.