Monzo incident

Delays to Mastercard ID Check text messages

Major Resolved View vendor source →

Monzo experienced a major incident on March 13, 2020, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2020, 12:16 PM UTC
Resolved
Mar 13, 2020, 02:42 PM UTC
Duration
2h 26m
Detected by Pingoru
Mar 13, 2020, 12:16 PM UTC

Update timeline

  1. monitoring Mar 13, 2020, 12:16 PM UTC

    We had a brief issue sending these text messages. If you’re attempting to complete a payment and are being asked to complete this check, please request a new code. If you receive a message later today, it can be safely ignored.

  2. resolved Mar 13, 2020, 02:42 PM UTC

    This issue has now been resolved and any delayed SMS messages have been delivered.